Terms of Service

1. Agreement & Definitions

These Terms of Service ("Terms") constitute a legally binding agreement between RyderBuddy Technologies ("RyderBuddy", "Company", "we", "us", or "our") and the enterprise entity or individual ("Customer", "you", or "your") accessing or using the RyderBuddy enterprise mobility coordination platform, APIs, mobile applications, and associated infrastructure services (collectively, the "Platform" or "Services").

By activating an account, accepting an enterprise subscription, or using the Platform in any capacity, you agree to be bound by these Terms in their entirety. If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have full legal authority to bind that organisation.

Key definitions used throughout these Terms:

• "Enterprise Account" means a commercial account registered by an organisation for deployment across multiple users or operational units.
• "End User" means any individual authorised by the Customer to access and use the Platform under the Customer's account.
• "Operational Data" means route plans, coordination events, telemetry records, and related data generated through use of the Platform.
• "Uptime" means the percentage of time in a calendar month that core Platform services are available and responsive, calculated excluding scheduled maintenance windows.

2. Platform Access & Licence

Subject to these Terms and timely payment of applicable fees, RyderBuddy grants the Customer a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the Customer's internal business operations during the subscription term.

This licence does not include the right to:

• Sublicense, resell, or make the Platform available to third parties outside the Customer's organisation without prior written consent from RyderBuddy.
• Modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Platform or its underlying infrastructure.
• Access the Platform in any manner that could damage, disable, or impair its performance or interfere with other customers' use of the Services.
• Use automated tools, bots, or scraping mechanisms to access, collect, or extract data from the Platform beyond what is explicitly permitted by the Customer's API tier.

RyderBuddy reserves the right to modify the Platform, its features, and API specifications with reasonable advance notice, provided that such modifications do not materially degrade core coordination functionality for active enterprise deployments.

3. Acceptable Use Policy

The Platform is designed exclusively for lawful enterprise mobility coordination, field operations management, and travel logistics. The following uses are strictly prohibited:

3.1 Prohibited Activities

• Using the Platform to plan, coordinate, or facilitate any activity that violates applicable Indian law or the laws of the jurisdiction in which the Customer operates.
• Transmitting, storing, or processing data through the Platform that infringes the intellectual property, privacy, or other legal rights of any third party.
• Attempting to probe, scan, or test the vulnerability of any RyderBuddy system or network, or circumventing authentication or security controls.
• Introducing malicious code, viruses, ransomware, or any software designed to disrupt, damage, or unauthorisedly access any system or data.
• Using the Platform to collect or harvest personal data of individuals without a valid legal basis or explicit consent as required by applicable law.
• Impersonating another user, enterprise entity, or RyderBuddy employee through the Platform.

3.2 Content Standards

Customers are solely responsible for all content, data, and communications transmitted through the Platform. Content that is defamatory, obscene, threatening, discriminatory, or otherwise unlawful is prohibited. RyderBuddy reserves the right to remove non-compliant content and suspend accounts pending investigation of serious violations.

3.3 Compliance Obligations

Customers are responsible for ensuring their use of the Platform complies with all applicable laws and regulations, including the Information Technology Act 2000, Motor Vehicles Act 1988 (where applicable to vehicle tracking features), and any sector-specific regulations governing their industry or operational region.

4. Service Level Agreement

RyderBuddy commits to the following service levels for Enterprise Accounts during each calendar month of the subscription term:

4.1 SLA Exclusions

The uptime commitment does not apply to unavailability caused by: (a) scheduled maintenance windows communicated with a minimum of 48 hours advance notice; (b) Customer-side network failures, incorrect API usage, or configuration errors; (c) Force majeure events including natural disasters, civil unrest, or acts of government; (d) Third-party infrastructure provider outages beyond RyderBuddy's reasonable control.

4.2 Credit Claims

To claim an SLA credit, the Customer must submit a written credit request to support@ryderbuddy.com within 30 days of the end of the affected calendar month, including the affected service, dates and times of unavailability, and supporting evidence. Credits are applied against the next invoice and are the Customer's sole remedy for SLA breaches.

5. Infrastructure Liability

5.1 Limitation of Liability

To the maximum extent permitted by applicable law, RyderBuddy's total cumulative liability to the Customer for any and all claims arising under or in connection with these Terms — whether in contract, tort (including negligence), strict liability, or otherwise — shall not exceed the total fees paid by the Customer in the three calendar months immediately preceding the event giving rise to the claim.

5.2 Exclusion of Consequential Damages

In no event shall RyderBuddy be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of revenue, loss of profits, loss of data, loss of goodwill, service interruption, or cost of substitute services, even if RyderBuddy has been advised of the possibility of such damages.

5.3 Critical Safety Disclaimer

The Platform is designed to support coordination and planning activities. It is expressly not a substitute for qualified professional judgment in safety-critical operational contexts. RyderBuddy bears no liability for decisions made in reliance on Platform-generated route recommendations, fuel stop suggestions, crowd-density estimates, or any other AI-generated content. Customers are solely responsible for validating Platform outputs against real-world conditions before acting on them.

5.4 Third-Party Services

The Platform may integrate with or link to third-party services including mapping providers, payment processors, and OTA booking platforms. RyderBuddy bears no liability for the performance, accuracy, availability, or conduct of any third-party service, and the Customer's use of such services is governed by the applicable third-party terms.

6. Intellectual Property

All rights, title, and interest in and to the Platform — including its software, algorithms, user interface designs, documentation, trademarks, and proprietary coordination methodologies — are and remain the exclusive property of RyderBuddy Technologies. Nothing in these Terms grants the Customer any ownership interest in the Platform.

The Customer retains all rights to Operational Data generated through its use of the Platform. By using the Platform, the Customer grants RyderBuddy a limited, non-exclusive licence to process Operational Data solely as necessary to deliver the Services and, in aggregated and de-identified form, to improve infrastructure performance and AI recommendation accuracy.

The RyderBuddy name, logo, and all associated marks are trademarks of RyderBuddy Technologies. No right or licence is granted to use such marks without prior written authorisation.

7. Data Ownership & Portability

The Customer owns all Operational Data generated through its use of the Platform. RyderBuddy does not claim ownership of Customer data and will not use it for any purpose other than delivering and improving the Services as described in these Terms and the Privacy Policy.

7.1 Data Export

Enterprise Customers may export their Operational Data at any time via the Platform's data export tools or by requesting a structured data export from support@ryderbuddy.com. Standard export formats include JSON and CSV. RyderBuddy will fulfil export requests within 14 business days.

7.2 Data Following Termination

Upon termination of the Customer's account, RyderBuddy will provide the Customer with access to a final data export for a period of 30 days following the termination date. After this period, all Operational Data will be securely deleted from active systems within 90 days, subject to applicable retention obligations.

8. Fees & Payment Terms

Enterprise subscription fees are set out in the applicable Order Form or enterprise agreement executed between the parties. In the absence of a bespoke enterprise agreement, the following standard terms apply:

• Subscription fees are invoiced monthly or annually in advance, as selected at the time of subscription.
• All fees are quoted and payable in Indian Rupees (INR) unless otherwise agreed in writing.
• Payment is due within 30 days of invoice date. Overdue amounts accrue interest at 1.5% per month from the due date.
• RyderBuddy reserves the right to suspend access to the Platform upon 14 days written notice if payment is overdue by more than 30 days.
• All fees are exclusive of applicable taxes including GST. The Customer is responsible for all taxes arising from or in connection with the subscription.

RyderBuddy reserves the right to adjust subscription fees upon 60 days written notice. Any fee increase applies from the start of the next renewal period following the notice period.

9. Account Termination

9.1 Termination by Customer

Enterprise Customers may terminate their subscription at any time by providing written notice to support@ryderbuddy.com with a minimum of 30 days notice. Termination takes effect at the end of the current billing period unless otherwise agreed. Prepaid fees for unused periods are non-refundable unless termination is a direct result of a material breach by RyderBuddy.

9.2 Termination by RyderBuddy — For Cause

RyderBuddy may suspend or terminate the Customer's access immediately and without liability upon:

• Material breach of these Terms, including violation of the Acceptable Use Policy, non-payment exceeding 60 days, or misuse of the Platform in a manner that endangers other users or RyderBuddy's infrastructure.
• Any use of the Platform that in RyderBuddy's reasonable judgement poses a material security risk, legal liability, or reputational harm to RyderBuddy or its other customers.
• Insolvency, liquidation, or the appointment of a receiver or administrator over the Customer's assets.

9.3 Termination by RyderBuddy — Without Cause

RyderBuddy may terminate any subscription without cause upon 90 days written notice. In such cases, RyderBuddy will provide a pro-rata refund of any prepaid fees for the period following the effective termination date.

9.4 Effect of Termination

Upon termination for any reason: (a) all licences granted under these Terms cease immediately; (b) the Customer's access to the Platform is revoked; (c) each party must promptly return or destroy the other party's confidential information; (d) accrued payment obligations and provisions intended to survive termination remain in force.

10. Dispute Resolution

10.1 Governing Law

These Terms are governed by and construed in accordance with the laws of India. The courts of Bengaluru, Karnataka shall have exclusive jurisdiction over any disputes arising under or in connection with these Terms, and both parties irrevocably submit to such jurisdiction.

10.2 Good Faith Negotiation

In the event of a dispute, the parties agree to attempt good faith resolution through direct negotiation for a period of 30 days before initiating formal legal proceedings. Disputes should be escalated in writing to compliance@ryderbuddy.com.

10.3 Arbitration

If good faith negotiation fails to resolve the dispute within 30 days, either party may elect binding arbitration under the Arbitration and Conciliation Act 1996, with proceedings conducted in Bengaluru in the English language. The arbitral award shall be final and binding on both parties.

11. General Provisions

11.1 Entire Agreement

These Terms, together with the Privacy Policy and any executed Order Form or enterprise agreement, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior negotiations, representations, warranties, and understandings.

11.2 Amendments

RyderBuddy may update these Terms at any time. Material changes will be communicated to enterprise account holders via the registered email address with a minimum of 30 days notice. Continued use of the Platform following the effective date of an update constitutes acceptance of the revised Terms.

11.3 Severability

If any provision of these Terms is held by a court of competent jurisdiction to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

11.4 Waiver

Failure by RyderBuddy to enforce any provision of these Terms shall not constitute a waiver of RyderBuddy's right to enforce such provision or any other provision at any subsequent time.

11.5 Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including natural disasters, acts of government, power failures, internet infrastructure outages, or civil unrest, provided the affected party gives prompt written notice and takes reasonable steps to mitigate the impact.